History of the profession

The Concierge: from yesterday to the present day.

The word “concierge” comes from the Latin word “covervius” meaning “with service”. Throughout the modern ages, concierges have fulfilled important administrative functions. The word “concierge”, first appeared in the French language circa 1195. From 1195 to the advent of King Louis XI (1423-1483), an officer from the royal palace guard was always available to the King. The official role of the concierge at that time covered a wide variety of duties. He was responsible for palace security, oversaw the administration of domestic services in the castle, and responded to all petitions from the court. After the death of King Louis XIV, the duties of the concierge were split up and distributed to other officers. The concierge however, was able to conserve his prestige in the community, as he played an essential role in administrative domestic services.

With the 17th and 18th centuries, and the decline of the monarchy, the concierge profession took a new turn. The appearance of luxurious European hotels, which retained the memories of past glory, professionalized the role of the concierge in the developing hotel industry. From that time on, the role of the concierge evoved into becoming a sensitive and important one to all guests.

From the beginning of time, the role of the concierge has evolved in keeping wiht great tradition, where know-how and tact played a front and center role. The role of the concierge is, and has always been the ability to establish warm relations with clients who have come requesting the responsible services of a private concierge.

The concierge profession has been established for many years in the grand hotels of Europe, and has branched out to include many great hotels in North America, the profession today finds itself more than ever fulfilling the clients requests and creating memorable experiences.

Sources taken in the course of Conciergerie International du collège Mérici